Ans: Absolutely not. Your Representative sees only what you see and whatever you decide to show him or her on your screen. You can sit back and watch as your Representative repairs your system. You know what was done and what your Representative sees on your system. You can also take over control of the mouse at anytime if you become concerned about your privacy.

Ans: It is helpful, though not absolutely necessary, for your computer's display resolution (screen area) to be set to no greater than 800 by 600 pixels. This enables your Representative to see your entire desktop, making the session run more quickly and efficiently. A quick way to do this using any Windows operating system is to right-click on any empty space on your desktop, select Properties: Settings, slide the bar under Screen Area to 800 by 600 pixels and click "Apply". Then click "OK" and "Yes". If your display resolution is already set to 800 by 600 pixels or less, you don't need to change your display settings.